Refund and Cancellation Policy

At Ketpy, we value your satisfaction and are committed to providing you with top-quality software solutions and services. We understand that circumstances may occasionally require refunds or cancellations. This policy outlines our guidelines for such situations.

Refund Policy

We offer a refund policy to ensure that you have a positive experience with our services:

  1. Cancellation Before Commencement: If you decide to cancel a project before we commence work on it, you may be eligible for a full refund of any payments made.

  2. Project Abandonment: In case a project is abandoned after work has begun, we will evaluate the work completed and issue a partial refund based on the proportion of work finished.

  3. Unsatisfactory Performance: If you are not satisfied with our services due to issues on our end, we will work closely with you to address the concerns and provide an appropriate refund, if necessary.

  4. Refund Eligibility: Refunds are typically processed within 7-14 business days. To be eligible for a refund, the request must be made within 30 days of the project’s initiation or delivery, and it must adhere to the specific conditions outlined in our contract or service agreement.

Cancellation Policy

To request a cancellation, please follow these guidelines:

  1. Contact Us: Reach out to our customer support team as soon as possible to initiate the cancellation process. You can contact us through [info@ketpy.in].

  2. Provide Reason: We appreciate feedback on the reason for cancellation, as it helps us improve our services. While not mandatory, your input is valuable to us.

  3. Review Terms: Review the terms and conditions of your contract or service agreement to understand any potential cancellation fees or refund eligibility.

  4. Work in Progress: If work is already in progress, we will evaluate the status of the project and determine the applicable refund or cancellation fees based on our contract terms.

Exceptions

Please note that certain services or projects may have specific terms and conditions that supersede the general refund and cancellation policy. We encourage you to review the terms of your contract or service agreement for any service-specific policies.

Contact Us

If you have questions about our refund and cancellation policy or need assistance with the process, please don’t hesitate to contact our customer support team. We are here to help and ensure a smooth experience for all our clients.

Changes to this Policy

We reserve the right to update or modify our refund and cancellation policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.

Thank you for choosing Ketpy for your software needs. We are committed to providing you with exceptional services and solutions, and we appreciate your trust in us.